How to Report Unsafe Behaviour

Engaging in sport and recreation should be a positive experience for everyone. However, there may be times when you witness or experience behaviour that is concerning or harmful. This guide will help you understand when and why to make a report or file a formal complaint, as well as how to do it effectively.

Your voice matters! Reporting or filing a complaint helps create a safer and more positive environment for everyone involved in sport and recreation. Remember, it is important to speak up when you see something that doesn’t feel right. By doing so, you contribute to a culture of safety and respect.

How to Make a Report or File a Complaint

Decide Whether to Report or File a Complaint

Use the Flag Tool to help make this decision if you’re uncertain.
If you choose to report, determine the appropriate person to speak to (e.g., coach, team manager, or sport organization representative).
If you decide to file a complaint, be prepared to follow your organization’s formal complaint procedures.

Visit the Flag Tool for detailed guidance on what do about concerns depending their level of potential harm.

Go to the Flag Tool

Understanding Reports vs. Complaints

Making a Report

A report is simply informing someone within the organization about a concerning behaviour or incident. This can be done informally and doesn’t initiate a formal dispute resolution process.

When to Report:

If you witness behaviour that raises concerns but does not require immediate action.
If you believe a situation could escalate if not addressed.
If you want to raise awareness without necessarily seeking formal action.

Filing a Complaint

A complaint is a formal request for action regarding a specific incident or behaviour. Filing a complaint typically triggers an formal dispute resolution process.

When to File a Complaint:

If the behaviour is serious, persistent, or harmful.
If you have already reported the behaviour and feel it was not addressed adequately.
If you believe your rights, safety, or well-being have been violated.

Make the Report or File the Complaint

How to Make a Report:

Approach the appropriate person in your organization and explain the situation clearly.
You can do this in person, over the phone, or via email, depending on the organization’s guidelines.
For more information check out the “Yellow Flag” results in the Flag Tool.

Learn More

How to File a Complaint:

Follow your organization’s formal complaint procedure, which may involve filling out specific forms and submitting them to a designated person or committee.
Be clear and concise in your written complaint, detailing the incident and the desired outcome.
For more information check out the “Red Flag” and “Black Flag” results in the Flag Tool.