Creating Safer Sport Environment
Raising Concerns Helps Foster an Open and Trusting Environment
A key feature of psychologically safe spaces is that people feel encouraged to voice any concerns they have. When you or your family members join a team, club, or activity, ask how concerns should be raised and who to approach. Raising concerns is an important part of creating a better, safer environment for everyone.
Why Raising Concerns is Important
People who raise concerns are usually trying to help stop something harmful, make improvements for the future, or seek an apology.
When you feel safe bringing up ideas, raising concerns, and admitting mistakes you can help yourself and everyone around you learn, improve, and perform.
Organizations and leaders should ensure that concerns are heard and addressed is a way to support psychological safety and foster a trusting, open environment.
What can you do?
If You Have a Concern:
Prepare for the Discussion:
Review our How-to Guide on Difficult Conversations to plan your approach.
Identify the Right Person:
Find out who is the best person to speak to about your concern.
Think About Your Goals:
Consider your main goals and possible solutions. For more guidance, see our Handling Disagreements page.
Request a Conversation:
Politely let them know you’d like to discuss a concern.
Bring Support:
If helpful, bring someone with you for support during the conversation.
Prefer In-Person or Phone Conversations:
These methods are often more effective than email for discussing sensitive topics.
If Someone Raises a Concern with You:
Understanding Reporting vs. Filing a Complaint:
It’s important to know the difference between “reporting” and “filing a complaint.”
What is the difference between reporting and filing a complaint?
Reporting
Definition:
A report is simply informing someone within the organization about a concerning behaviour or incident. This can be done informally and does not initiate a formal dispute resolution process.
When to Report:
- If you witness behaviour that raises concerns but does not require immediate action.
- If you believe a situation could escalate if not addressed.
- If you want to raise awareness without necessarily seeking formal action.
Filing a Complaint
Definition:
A complaint is a formal request for action regarding a specific incident or behaviour. Filing a complaint typically triggers an official dispute resolution process.
When to File a Complaint:
- If the behaviour is serious, persistent, or harmful.
- If you have already reported the behaviour and feel it was not addressed adequately.
- If you believe your rights, safety, or well-being have been violated.
What to do based on the seriousness of a concern
The best approach depends on the nature of the concern:
